At freedoc, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform and services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, date of birth, email address, phone number, and address.
- Health Information: Medical history, symptoms, diagnoses, treatments, and prescriptions.
- Payment Information: While our services are free, we may collect payment information for prescription deliveries or other optional services.
- Account Information: Login credentials and preferences.
We also collect information automatically when you use our platform:
- Usage Data: How you interact with our platform, including pages visited and features used.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies to enhance your experience and collect information about how you use our platform.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our telehealth services
- Connect you with healthcare providers
- Process and fulfill prescription requests and medical certificates
- Communicate with you about your care and our services
- Monitor and analyze usage patterns and trends
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with legal obligations and healthcare regulations
Disclosure of Your Information
We may share your information with:
- Healthcare Providers: Doctors and other healthcare professionals who provide services through our platform.
- Service Providers: Third parties that perform services on our behalf, such as hosting, data analysis, and customer service.
- Pharmacies: When you request prescriptions that need to be filled.
- Legal Requirements: When required by law, such as in response to a subpoena or court order.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and update your information through your account settings
- Request a copy of the personal information we hold about you
- Ask us to correct or delete your personal information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@freedoc.com.au
or
freedoc
Level 10, 123 Pitt Street
Sydney, NSW 2000
Australia